Do your customers really care whether or not your operation is efficient? Maybe they do; maybe they don’t. They really care more about the product they’ve bought from you, whether it’s a good product or not, or perhaps its price. They also care a great deal about how they were serviced. Whether your customer walks

You should know by now whether the achievement of significant success is a true desire in your heart.  Do you want it badly enough to make the necessary sacrifices? I’ve shown you some of what it takes. I’ve shown you what I think has made the difference for me. My next question requires a personal

You want positive sales signs or signals in your customer area. You want the customer to feel he’s going to get fair treatment every time he comes in. As a manager, you should be asking yourself how to serve your customer better the next time he stops. That’s giving him recognition. You are giving your