A client from my consulting business asked me a question recently that surprised me. It was a question that revealed a deeper problem.. Their business had experienced a drop in monthly sales from $180,000 to $137,000. That kind of drop affects his ability to buy inventory and keep momentum. His sales dropped because he lost

  How Are We Going to Get There?   When my partners and I bought Ford’s auto recycling subsidiary, it was losing huge buckets of money. As we prepared our financial forecast on the turnaround, the asset based lender and venture capital firm that were our stakeholders wanted to understand exactly how we were going

As owners of small businesses, most of us are thinking about low cost ways to get and keep profitable customers. Here are a few of the things that I have been doing to get more business or to improve customer experience for ventures that I manage:   Create a written business plan with quantifiable goals