As owners of small businesses, most of us are thinking about low cost ways to get and keep profitable customers. Here are a few of the things that I have been doing to get more business or to improve customer experience for ventures that I manage:   Create a written business plan with quantifiable goals

In prior articles I discussed how clients don’t typically understand the web, and webmasters don’t typically understand your business. So both parties don’t know what they dont know (one of my favorite sayings), and the end result is a web site that disappoints the business owner and doesn’t produce sales. Most of the time its

Last month I discussed how clients don’t typically understand the web, and webmasters don’t typically understand your business. So both parties don’t know what they dont know (one of my favorite sayings), and the end result is a web site that disappoints the business owner and doesn’t produce sales. Most of the time its about