You’ve got to be collaborative, and surround yourself with people that are smarter than you, or can or will do what you cant or wont. What will you do, or what do you do when your employees, some of whom may be highly qualified, stand up and say something is not going to work? Imagine

Over the last few installments of this series, we have considered some of the ingredients necessary for business success. As I travel to speak and consult, I run into businesspeople of every description, but I also run in to people who believe that business success requires a certain leadership style, background and set of skills.

Do your customers really care whether or not your operation is efficient? Maybe they do; maybe they don’t. They really care more about the product they’ve bought from you, whether it’s a good product or not, or perhaps its price. They also care a great deal about how they were serviced. Whether your customer walks